Full-Time Support Specialist
Job Description
Position: Support Specialist
Location: Delhi Office
Company Overview: ETH Infra Pvt Ltd is a leading real estate company and provider of innovative infrastructure solutions. We specialize in developing cutting-edge technologies that streamline operations and enhance efficiency. Our commitment to excellence and customer satisfaction drives our success, and we are looking for a dedicated Support Specialist to join our dynamic team.
Job Summary: As a Support Specialist at ETH Infra Pvt Ltd, you will be responsible for providing exceptional support to our clients and internal teams. You will address technical issues, offer solutions, and ensure smooth operations. Your role is crucial in maintaining customer satisfaction and fostering long-term relationships.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot technical issues, providing effective solutions.
- Escalate complex problems to relevant departments and ensure timely resolution.
- Document issues and resolutions in the support ticketing system.
- Collaborate with the technical team to improve product features and user experience.
- Provide training and support to clients on the use of our products and services.
- Monitor system performance and proactively address potential issues.
- Stay updated with product knowledge and industry trends to offer informed support.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in a support or customer service role.
- Strong technical troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proficiency in support ticketing systems and remote support tools.
- Knowledge of infrastructure technologies is a plus.
- Strong problem-solving skills and attention to detail.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Exposure to innovative technologies and projects.
- Work-life balance and flexible working hours.
How to Apply
Interested candidates are invited to submit their application via official email. Please include the following in your application:- A cover letter outlining your suitability for the role.
- Your updated resume/CV.
- Contact information for two professional references.
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